Step-by-Step Troubleshooting Guide

Follow these systematic troubleshooting steps to identify and resolve common Kenmore water softener problems:

• Check Salt Levels: Ensure brine tank has adequate salt (should be at least half full)
• Inspect for Salt Bridges: Look for hardened salt crust above water level in brine tank
• Verify Power Supply: Confirm unit is plugged in and receiving electrical power
• Check Water Supply: Ensure bypass valve is in service position and main water is on
• Examine Drain Line: Verify drain hose is not kinked or blocked and flows freely
• Review Settings: Check control head programming for correct time and regeneration schedule
• Test Water Hardness: Use test strips to verify incoming water hardness matches system settings

Preventive Maintenance to Avoid Problems:

Regular maintenance can prevent many common Kenmore water softener problems. Monthly tasks include checking salt levels and breaking up any potential salt bridges. Quarterly maintenance should include cleaning the brine tank and inspecting the resin bed. Annual tasks involve checking the control head settings, verifying the bypass valve operation, and testing water hardness. Using high-quality salt pellets rather than rock salt can reduce sediment buildup and system clogs. Keeping detailed maintenance records helps track system performance and identify developing issues early.

When to Call Professional Service:

While many Kenmore water softener problems can be resolved with basic troubleshooting, some situations require professional service. Contact a qualified technician if you experience persistent error codes after resetting, visible water leaks from the control head or tanks, complete system failure with no display or operation, or if troubleshooting steps don't resolve the issue. Professional service is also recommended for resin bed replacement, control valve repairs, or any electrical component issues to ensure warranty compliance and proper repair.